Updated 1st February 2023
DeepSine Limited ("us", "we", or "our") operates the https://www.zenen.ai website and the Zenen mobile application (hereinafter referred to as the "Service").
This document informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service means the https://www.zenen.ai website and the Zenen mobile application operated by DeepSine Limited.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Service Personal Data
Personal data contained within the audio recordings of sounds and conversations captured and uploaded using the Service.
Cookies are small files stored on your device (computer or mobile device).
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User; or Customer)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
✓First name and last name
✓Address, State, Province, ZIP/Postal code, City
✓Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Service Personal Data & Voice Data
While using our Service, we may provide voice recognition, voice processing, text processing and transcription, and we may collect personal data as the content within, including voice data, sounds, names, phone numbers and other personally identifiable details.
We do not use this data (Service Personal Data) for marketing purposes and we do not sell your data to third parties.
Some audio recordings received via the Service, which may include personal data, may be reviewed by human reviewers for product maintenance and improvement efforts.
We store a copy of the recording, the associated transcript for the duration until this data is received by the user of the Service, after which this data will be deleted within 7 days.
We retain information about the user who uploaded the recording and related metadata of the recording and transcription, for example but not limited to, the length of the audio recording or number of words transcribed.
We may use raw or partially processed audio segments from recordings provided via the Service and associated transcribed text from these recordings to be used as Training Data to improve the Service and underlying technology (“Improvement”).
Grant and Consent
The Customer hereby grants DeepSine Limited the perpetual, irrevocable right to use, de-identify and copy the Customer Training Data for the purpose of Improvement.
The Customer hereby consents to DeepSine Limited to share the Customer Training Data with affiliates, third party vendors and contractors of DeepSine Limited, who are bound by non-disclosure agreement(s).
DeepSine Limited owns all models, improvements of the Service, and any associated intellectual property, that result from our use of the Customer Data as consented to hereunder.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device or a mobile app ("Usage Data").
This Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser or device type, its version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic and performance data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic and performance data.
We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
✓Session Cookies. We use Session Cookies to operate our Service.
✓Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
✓Security Cookies. We use Security Cookies for security purposes such as authentication to use the Service.
Use of Data
We use the collected data for various purposes:
✓To provide and maintain our Service
✓To notify you about changes to our Service
✓To allow you to participate in interactive features of our Service when you choose to do so
✓To provide customer support
✓To gather analysis or valuable information so that we can improve our Service
✓To monitor the usage of our Service
✓To detect, prevent and address technical issues
✓To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the GeneralData Protection Regulation (GDPR)
DeepSine Limited may process your Personal Data because:
✓We need to perform a contract with you
✓You have given us permission to do so
✓The processing is in our legitimate interests and it is not overridden by your rights
✓For payment processing purposes
✓To comply with the law
Retention of Data
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
We may retain the Customer Training Data indefinitely. Customer data deletion requests for non-aggregated Customer Training Data should be sent via email to [email protected]
The rights granted by the Customer related to Customer Training Data in this document will survive the termination of the Service or termination/expiration of the Terms and Conditions document.
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We may transfer personal data that we collect to our affiliates or other companies performing support functions on our behalf based in other countries, including countries outside the European Economic Area or your country of residence and this personal data may be stored and/or processed in such countries.
Disclosure of Data
Whether your personal data is processed within your country of residence or beyond, we will take steps to ensure that your data is subject to appropriate safeguards required of us and applicable data protection laws.
Disclosure for Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Personal data that is transferred outside your country of residence may be subject to lawful access by courts, law enforcement and other governmental authorities in accordance with the laws of the foreign jurisdiction.
We may disclose your Personal Data in the good faith belief that such action is necessary to:
✓To comply with a legal obligation
✓To protect and defend the rights or property of DeepSine Limited
✓To prevent or investigate possible wrongdoing in connection with the Service
✓To protect the personal safety of users of the Service or the public
✓To protect against legal liability
Security of Data
We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. Information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using current PCI-DSS standards.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
You can also write to us with any complaints, at any time by contacting us, specifying the nature of your request, at [email protected], Attn: Privacy Officer or via post to:
Attn: Privacy Officer
71–75 Shelton Street
London, WC2H 9JQ
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties may have access to your Personal Data and Service Personal Data.
We may employ Firebase and/or Google Analytics - an analytics service offered by Google that tracks and reports website traffic and mobile application usage. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
Your data may be stored and processed using Google Cloud Platform - a suite of cloud computing services for storage and processing of data provided by Google Inc.
We also encourage you to review the Google's policy for safeguarding your data: https://support.google.com/analytics/answer/6004245
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/adsFor more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy
Bing Ads Remarketing
Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Apple Store In-App Payments
Google Play In-App Payments
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Links To Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by DeepSine Limited.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that DeepSine Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
No child under the age of 18 should submit personal data via the Service. If you become aware that a child under the age of 18 has submitted personal data to us, contact us at [email protected] and we will promptly delete the data.
If you have any questions about these policies, please contact us via email [email protected]